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Tom Letcher

TomLetcher

Founder. Operator. Builder.

Managing director of Freedom Fire & Safety Ltd |
Freedom Group Enterprise Ltd

Manchester Evening NewsAugust 2019Manchester Evening News£150,000 Salboy competition · Runner‑upSalboy competition · Runner-up
2019 – 2026Products soldNo.1 fire extinguishers on eBay & TemuNo.1 on eBay & Temu
Manchester Young Talent AwardsSeptember 2026Manchester Young Talent AwardsAgent of Change · Shortlisted
April 2024eBay UK Business AwardsSocial Impact · Finalist
The beginning · December 2019
The beginning

One rusty fire extinguisher.

Second-hand, refurbished, listed on Facebook Marketplace and collected by the buyer. No plan, no investors, no company.

Currently

To No.1 on eBay.

500,000 products sold, a portfolio of registered brands, one warehouse, a team that runs the day, and a ten-year plan for a global multi-brand ecommerce group.

The future

A £100m projection.

D2C at scale. B2B distribution. National service operations. Owned brands expanding into retail and trade. New businesses built and acquired, all powered by shared infrastructure designed to scale. One group, expanding across markets, categories and industries.

01 — The Spark

It started
with one rusty
fire extinguisher

Before Freedom

“But the story didn’t really start with a fire extinguisher. Before Freedom came university, failure, loss, near misses and a refusal to follow the path I was supposed to. Looking back, all of it led here.”

To Freedom and beyond · December 2019 to now
Scroll to travel the line01 / 18
  1. 01 / 18December 2019One person, one listing.

    One refurbished fire extinguisher sold from Bury through a Facebook Marketplace listing. No team, no plan, no company.

  2. 02 / 18June 2020Freedom Fire.

    Trading as Freedom Fire from a corner of the family warehouse. Students join to clean, refill and prepare hundreds of refurbished units a day, with pallets going out nationwide.

  3. 03 / 18August 2021The company.

    Freedom Fire & Safety Ltd incorporated. Engineers now service and install fire extinguishers on commercial sites alongside the online range.

  4. 04 / 18November 2021The first placements.

    Learners from New Bridge College, including young people with additional needs, take placements in the business. One of the earliest, Jojo, goes on to full-time work.

  5. 05 / 18May 2022A front door of its own.

    The first move: from rented space to a small warehouse, Unit 10, the first premises the company could call its own.

  6. 06 / 18December 2023The year of building.

    After 18 months of building, thousands of products have been researched, photographed and written up by hand, ready for the eBay business store to open in January 2024.

  7. 07 / 18April 2024The eBay awards.

    Three months after the eBay business store opens, Freedom Fire is named runner-up in the eBay UK Business Awards for social impact, and tells the story in Belfast.

  8. 08 / 18August 2024FIRESTORM.

    The company's own brand is born: the FIRESTORM trademark is filed in August and registered in November.

  9. 09 / 18October 2024Unit 19, the headquarters.

    The second move, to expand. An empty industrial shell becomes the HQ over six months: offices, a kitchen, fulfilment rooms and packing stations, fitted out by the team while orders kept shipping.

  10. 10 / 18December 2024The first container.

    On Christmas Eve the team unloads the first container of Firestorm fire extinguishers.

  11. 11 / 18August 2025Temu.

    Temu UK's first dedicated fire extinguisher seller, top of its category within three months with fewer than ten products listed.

  12. 12 / 18October 2025T Level placements begin.

    The first T Level industry placements start with Bury College. Bill, Harrison and Gabriel join, each with a named person to learn from. The full programme is on The Way In.

  13. 13 / 18March 2026Three brands.

    FXL and SKYLINE are registered alongside FIRESTORM, the start of a brand portfolio covering alarms, batteries, gloves and cleaning products.

  14. 14 / 18April 2026Half a million products.

    Sales across every channel pass 500,000 products since the first listing.

  15. 15 / 18July 2026The King's Awards for Enterprise.

    Nominated for Promoting Opportunity by the Greater Manchester Growth Company, and entered for the Young Founder award.

  16. 16 / 18August 2026Number one.

    Ranked first of 1,193 fire extinguisher sellers on eBay UK in eBay's own report, and number one on Temu. Containers arrive back to back, with the Amazon and Shopify launches in preparation.

  17. 17 / 18September 2026Manchester Young Talent Awards.

    Shortlisted for the Manchester Young Talent Awards, Agent of Change, for the way the company opens its doors to young people.

  18. 18 / 18October 2026Amazon and the shop launch.

    The Amazon storefront and the company's own Shopify store open, so customers can buy direct and no single marketplace decides the future.

02 — Proof, Not Promise

Six numbers that tell the story.

Five are measured to date, from the marketplaces' own reports and the trademark register. One is the plan: a five-year projection, not a result.

£26m
Five-year projection

The multi-channel plan to 2031: eBay, Amazon, Temu, Shopify, TikTok Shop and OnBuy, with on-site servicing and B2B trade supply alongside them.

2026 – 2031 · eight channels · the group plan
1st of 1,193
eBay UK fire extinguisher sellers

Ranked by sales against every seller in the Fire Extinguishers category, GB, in eBay's own listing quality report.

12 months to end of July 2026 · eBay storefront
500,000+
Products sold

Fire extinguishers first, then alarms, batteries, gloves and cleaning products, across every channel since the first listing.

December 2019 – September 2026 · all channels
3
Registered brands

FIRESTORM, FXL and SKYLINE, all registered in the company's name. 12 more in preparation.

August 2024 – March 2026 · owned by Freedom Fire & Safety Ltd
75,000+
Customer reviews

Feedback left by customers across the marketplaces since the first storefront opened: the record behind the number-one ranking.

2020 – 2026 · eBay, Temu and more
30+
Global suppliers

Direct relationships with manufacturers, each reviewed for certification, test reports, factory audits and batch traceability before approval.

2024 – 2026 · direct sourcing
03 — How I Build

Five decisions, and what they cost.

The same shape every time: a constraint, a decision, what was built, the result, and what it changed.

01Rethinking a traditional category
Constraint
Fire safety was sold by distributors to engineers, on account, with catalogues. Nobody was selling it well to a person with a phone and a problem.
Decision
Treat the category like any other online essential: own the product, explain it plainly, ship it next day, and build the tools that answer the question before the customer has to ask.
Implementation
A business store built over 12 months, direct manufacturing and the Firestorm brand in 2024, and buying that replaces a phone call: clear specifications, kits and tracked delivery.
Result
Number one of 1,193 fire extinguisher sellers on eBay UK by July 2026, and a category that is now bought the way any other online essential is.
02Turning traction into influence
Constraint
A young company had no standing with manufacturers, marketplaces or the trade.
Decision
Let the numbers speak first, then use every invitation to tell the story of how they were made.
Implementation
One of five finalists, from hundreds of entrants, in the eBay UK Business Awards, Social Impact, 2024, with an invitation to Belfast to meet eBay's UK leadership. Shortlisted for the Manchester Young Talent Awards' Agent of Change award in 2026. Approached by Temu UK to open its fire extinguisher category. A global producer that chose a small Greater Manchester warehouse as its first UK client. Entered for the King's Awards for Enterprise 2027.
Result
Growth over two comparable years, recognition, and a seat in the conversations that decide how the category is sold.
03Designing the operating system
Constraint
Every new channel and brand multiplied the work. Done by hand, the founder becomes the bottleneck.
Decision
Build one set of shared infrastructure that every product, channel and person plugs into, then hire and train people to run it.
Implementation
Direct sourcing with an in-house supply-chain tracker. One warehouse serving every channel. Order management and a shared support desk. Listing, pricing and compliance workflows built once for eBay and reused for Temu, and now being reused for Amazon, OnBuy and Shopify. Brand and IP held in the company's name.
Result
Everything built once for eBay was reused for Temu, then for Amazon, OnBuy and Shopify. Three more channels were prepared in 2026 without a second warehouse or a second team.
04Adapting under pressure
Constraint
Temu had become a large part of the business, and containers of stock had been ordered just for that platform. Then Temu's compliance system took the whole store offline overnight, more than once, while the company was working with Temu's UK team on its rules. At the same time, disruption in the Red Sea pushed freight costs up and made container planning harder.
Decision
No single marketplace, supplier or product would be allowed to decide the company's future.
Implementation
Compliance files were strengthened and relationships built with platform leaders and manufacturers. The Amazon launch and the own website were brought forward. The range widened into alarms, batteries, gloves and cleaning products. Forecasting, stock control and cash-flow planning were tightened.
Result
Disruption became the strategy: a multi-brand, multi-channel group, rather than one store on one platform.
05Potential, not polished CVs
Constraint
A growing company needs people, and the usual route, a polished CV and a standard interview, misses a lot of potential.
Decision
Hire on potential, not pedigree. Recruit through college placements, Jobcentre Plus and word of mouth, and give people real responsibility early.
Implementation
Placements hosted since 2021 with New Bridge College, T Level placements with Bury College from October 2025, work experience, placements and T Levels with The Manchester College, Jobcentre Plus referrals, and Disability Confident Committed status. Adjustments are offered before the interview, and every placement starts with a live brief the person owns.
Result
Roles in web development, warehouse and fulfilment, IT, ecommerce and servicing filled by people who came in this way. All three T Level students in the first cohort moved into paid work in 2026. Two of them built the company's website and storefronts from scratch.
Find a non-seasonal product everybody needs and nobody wants, where the competition is less. Then make this boring product sexy. Build a system around it, and repeat.
Tom Letcher, Founder
04 — Built With People

A founder who hires is not the same as one who delegates.

The roles that exist now, how responsibility was handed over, and what was built so other people can run the work.

How people come into the company The Way In Placements, T Levels, Jobcentre Plus, and the people who came through them. The full programme, on its own site. →
05 — The Next Ten Years

From one rusty fire extinguisher to a £100m vision.

Where the line has been, and where it is aimed: a ten-year plan for Freedom Global as a £100m multi-brand ecommerce platform and the commercial engine of the Freedom Group.

Now 24 – 36 months 2029 onwards

Freedom Group Enterprise Ltd


The holding company. Brands · IP · Strategy · Capital.

Owns the group's brands, trademarks and intellectual property, sets the strategy and holds the capital. The operating model the trading company runs on, and the shape the next companies take. Select a planet.

Multi channel map · 2026 to 2031

Eight channels. One £26m trajectory.

0£7m£14m£21m£28m£2.48m2026£4.47m2027£7.42m2028£11.15m2029£20m2030£26m2031
eBayAmazonTemuShopifyTikTok ShopOnBuyOn Site ServicingB2B

Six online marketplaces, eBay, Amazon, Temu, Shopify, TikTok Shop and OnBuy, plus two direct channels that are not storefronts, on-site servicing and B2B trade supply, shown hatched. From the Freedom Group plan at freedomgroup.uk.

Target · the ten-year plan

The line to £100m.

0£25m£50m£75m£100m£1.05m£100m target2022202620302036
ActualTarget path, at a constant rate of growth

The dashed line is not a forecast. It is the path £100m by 2036 requires: growth of about 58% a year, earned stage by stage.

06 — The Company

One company, built from the ground up.

What the company is, where it works from, and what it owns.

CompanyFreedom Fire & Safety Ltd
Founder & MDTom Letcher
BeganSole trader from December 2019; trading as Freedom Fire from June 2020; incorporated 27 August 2021
BasedUnit 19, Pilsworth Industrial Estate, Bury, Greater Manchester
What it doesA growing portfolio of branded products, fire safety first, then alarms, batteries, PPE, gloves and cleaning, sold online and to trade, with fire extinguisher servicing and installation on site
BrandsFirestorm, FXL and Skyline, registered in the company's name; 12 more in preparation
ChannelseBay, Temu and Amazon today; Shopify and OnBuy in preparation; national retailers, servicing facilities and B2B supply to follow
Carbon footprint

Longer life. Fewer miles. Less waste.

Where the footprint sits, and what is done about each part.

  • Refurbishbefore replace
  • Full containersnot part loads
  • Specialist recoveryat end of life

Longer life

Inspection, servicing and compliant refurbishment extend service life instead of replacing fire extinguishers before they need it. The range is moving with the industry away from fluorinated foam.

End of life

Expired, discharged or damaged fire extinguishers go to specialist partners, CheckFire Group and Jewel Fire Group, for controlled processing and metal recovery. Waste-transfer documentation gives traceability.

Freight

Purchasing is consolidated into full sea-freight containers, planned by forecasting: fewer fragmented consignments, less emergency freight, less over-ordering and obsolete stock.

Packaging and waste

Recyclable cardboard and right-sized protection. Incoming cartons, pallets and protective materials are reused where suitable; cardboard, plastic and scrap metal are separated in the warehouse. Digital records replace routine printing.

Buying decisions

Durability, packaging volume, freight efficiency, return rates and end-of-life requirements are weighed alongside safety and compliance whenever suppliers and products are reviewed.

Next

A formal carbon and energy baseline, recorded collection volumes and the weight of fire extinguishers recovered, measured packaging use, reduction targets, and a customer take-back route.

07 — Still Building

The line does not stop here.

Through so much loss at a young age, I learned that resilience is not pretending hardship does not hurt. Sometimes it is getting out of bed when every part of you wants to stay there, then adapting and continuing, because your team believes in the future you promised to build.
Tom Letcher